Shipping policy
1. DIGITAL PRODUCTS ONLY
Soul Grid Template sells digital products exclusively, including:
- Canva templates
- Website templates
- Instagram kits
- Content calendars
- Branding assets
No physical items are shipped.
2. DIGITAL DELIVERY
All products are delivered electronically after purchase.
You will receive:
- A download link, or
- Access to a Canva template link
Delivery occurs:
- Immediately after payment is confirmed, or
- Via email to the address provided at checkout
If you do not receive your access within a few minutes, please check your spam or promotions folder.
3. SHIPPING FEES
Since all products are digital:
- No shipping fees apply
- No taxes related to physical shipping are charged
4. ACCESS ISSUES
If you experience issues such as:
- Missing emails
- Broken or expired links
- Trouble accessing Canva files
Please contact us at support@soulgridtemplate.com within 7 days of purchase, and we’ll assist you promptly.
5. WRONG EMAIL ADDRESS
Customers are responsible for entering the correct email address at checkout.
Soul Grid Template is not responsible for delayed or missed delivery due to incorrect email information, but we will make reasonable efforts to help once contacted.
6. INTERNATIONAL ORDERS
Our digital products are available worldwide.
Since no physical shipping occurs:
- There are no customs, duties, or import fees
7. POLICY UPDATES
We reserve the right to update this Shipping Policy at any time. The most recent version will always be available on our website.
8. CONTACT INFORMATION
For questions regarding delivery or access:
📩 support@soulgridtemplate.com